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1-888-805-5267Terms and Conditions
Welcome to Bookndfly.com (“Bookndfly,” “we,” “our,” or “us”). Bookndfly is operated by Bookndfly LLC.
You can reach our Customer Service team at +1-888-805-5267 or by email atsupport@Bookndfly.com for assistance.
This website is provided to help travelers find and compare fares as well as check the availability of travel related products and services, make legitimate bookings and carry out other transactions with our trusted suppliers. You agree to be bound by these Terms & Conditions by accessing or using the Site whether to review travel information as well as complete reservations, contact us by phone or for any other purpose. These Terms apply to all travel services or reservations arranged through Bookndfly.
Please read these Terms & Conditions carefully. They include important provisions such as limits on liability along with dispute resolution procedures, arbitration requirements, class action waivers and other rules that govern your use of the Site and your relationship with us. You should refrain from using the Site or booking travel services with Bookndfly if you do not agree with any part of these Terms.
We may update or revise these Terms & Conditions at any time without prior notice. Any changes become effective immediately once posted on this page. You accept and agree to the revised terms by continuing to use the Site after updates are published. We encourage you to review this page regularly to stay informed of the latest version.
Unless otherwise stated, references in these Terms & Conditions to Bookndfly also include our parent company as well as subsidiaries, affiliates and their respective officers along with directors, employees and agents.
By using this website and the services offered by Bookndfly.com (“Bookndfly,” “we,” “our,” or “us”), you agree to comply with and be bound by these Terms & Conditions. BY ACCEPTING THESE TERMS, YOU ACKNOWLEDGE AND CONSENT TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER DESCRIBED BELOW.
Bookndfly is operated by Bookndfly LLC. If you have any questions about these Terms or need assistance, you may contact our Customer Service team at +1-888-805-5267 or email us at support@Bookndfly.com.
At Bookndfly, we value your trust and are committed to safeguarding your personal information. We employ reasonable administrative as well as technical and organizational measures to help protect the data you share with us. However, no method of transmitting or storing data can be guaranteed as completely secure.
In case you feel that your account or any other dealings with Bookndfly has lost its security, then notify our Customer Service team immediately at +1-888-805-5267 or through email at support@Bookndfly.com and we will take the necessary action to address the matter and resolve the problem.
Bookndfly.com (“Bookndfly,” “we,” “our,” or “us”) acts solely as an intermediary between you and independent third-party providers of travel products and services. These Travel Suppliers may include, but are not limited to, airlines along with hotels, car rental companies as well as cruise lines, rail services, tour operators, travel insurance providers, traveler assistance services and activity suppliers (collectively, “Service Elements”).
You authorize Bookndfly to act on your behalf to secure reservations or enter agreements with these Travel Suppliers for the total price displayed when you make a booking through our Site or customer support team, including applicable taxes as well as service fees or other charges.
The rates and offers presented on our Site are the result of negotiations between Bookndfly or our affiliates and the Travel Suppliers. All bookings you make through us are subject to the individual terms along with policies and conditions of the Travel Supplier providing the relevant service.
Bookndfly does not own, operate, or control the Travel Suppliers whose services are accessible through our Site. Accordingly, we are not responsible for:
Bookndfly makes no guarantees regarding the financial stability of any Travel Supplier or the reimbursement of any loss resulting from their insolvency, default, or failure to deliver services. If a Travel Supplier becomes unable to provide the services for which you have paid, your sole recourse may be with that supplier, any insurance you purchased to cover such events, or another responsible party — unless the loss is directly caused by Bookndfly’ actions.
Some travel services, once booked and ticketed, may benon-refundable or subject to cancellation penalties imposed by the Travel Supplier. Ticket prices printed on documents (including bulk or “BT” fares) may differ from the amounts collected from you, and Bookndfly is not responsible for such differences. Currency exchange rates fluctuate, and prices shown in local currency on our Site are estimates only — final charges may vary based on the exchange rate at the time of payment.
By booking through Bookndfly, you agree to comply with all rules, restrictions, and additional terms imposed by the relevant Travel Supplier, including timely payment of amounts due. Some suppliers may require you to present a valid credit card or cash deposit at check-in to cover additional expenses incurred during your trip. These deposits are separate from any payment you make to Bookndfly at the time of booking. Failure to follow a supplier’s terms may result in cancellation of your reservation, denial of service, forfeiture of payments, and/or additional charges to your account.
From time to time, our Site may display advertisements or offers for products and services not provided by Bookndfly. We do not endorse, guarantee, or validate these third-party offerings and are not responsible for your dealings with them.
At Bookndfly.com, we understand that unexpected events can arise, and we aim to support our customers during difficult times. Our Compassion Exception Policy (CEP) allows certain travelers to receive a discount on Bookndfly’ cancellation, refund, or ticket change service fees, as outlined below.
Please note: The CEP applies only to Bookndfly’ service fees. Airline, hotel, or other supplier-imposed penalties, as well as any fare differences, remain the responsibility of the customer. Bookndfly does not control the policies or charges of airlines or other third-party suppliers. To request CEP benefits, you must identify yourself and your eligibility to our customer service agent when calling us at
+1-888-805-5267— this benefit is not available online.
At Bookndfly, we value our customers and are committed to supporting travelers who may qualify for additional benefits. The following categories are eligible for special service fee discounts and support options.
|
Category |
Eligibility Requirements |
New Booking Benefit |
Exchange / Refund / Cancellation Benefit |
|
U.S. Military (Active Duty & Immediate Family*) |
Proof of Active Duty or Veteran status** |
Up to $35 off our standard service fees |
100% discount on Bookndfly’ cancellation, refund, or ticket change service fees |
|
Bereavement (Traveler & Immediate Family*) |
Letter from a licensed funeral director confirming the bereavement |
Up to $35 off our standard service fees |
100% discount on Bookndfly’ cancellation, refund, or ticket change service fees |
|
Customers with Visual Impairments |
Customer confirms a visual impairment that prevents the use of our website |
We will match the website fare when booking through our support team |
50% discount on Bookndfly’ cancellation, refund, or ticket change service fees |
Notes
Bookndfly seeks to provide flexibility and understanding while maintaining fairness for all customers by offering the CEP. We reserve the right to amend or discontinue this policy at our discretion, without prior notice.
At Bookndfly.com, we want you to feel confident that you’re getting a great deal every time you book with us. That’s why we offer ourPrice Match Promise (“PMP”):
If you find a lower price (including taxes and fees) for the exact same flight itinerary on a major U.S. online travel agency (“OTA”) competitor’s sitewithin twenty-four hours of making your booking with Bookndfly, we’ll either:
To qualify for the PMP, every part of the competing itinerary must match your Bookndfly booking exactly, including:
The lower-priced itinerary must be publicly available and bookable on a major OTA competitor’s website at the time you contact us. Our customer service team must be able to verify that the fare is live and available for purchase.
For purposes of the PMP, this means the U.S.-based, English-language websites of:
If you find a qualifying lower fare, email us at support@Bookndfly.com within 24 hours of booking. Include:
Our team must be able to locate and verify the lower fare based on the information you provide. Claims we cannot reasonably verify, or that are missing required information, may be denied.
The PMP does not apply to:
By booking with Bookndfly, you agree to these PMP terms. Bookndfly reserves the right to modify or discontinue the Price Match Promise at any time, without prior notice.
AtBookndfly.com, we want you to feel confident that you’re getting the best value for your trip. Our optionalPrice Drop Assurance (“PDA”)service allows us to monitor your booked flight itinerary for potential savings and share those savings with you in the form of a Bookndfly Travel Credit.
By purchasing Price Drop Assurance, you agree to the following terms and conditions:
Price Drop Assurance is not available for all airlines or itineraries and is not a promise of savings.
If no significant price reduction is found during the 24-hour search period, your original ticket(s) will remain unchanged, and no travel credit will be issued.
By purchasing Price Drop Assurance, you confirm that you have read as well as understood and agreed to these terms and conditions.
Note for New Jersey Residents: If you reside in New Jersey, the section titled “Special Notice to New Jersey Residents” below applies instead of the provisions in this section.
The information, as well as products, services and offers available on the Bookndfly.com website, along with mobile applications or through our customer service channels, are provided on an “as is” and “as available” basis.
Bookndfly makes no representation or warranty, express or implied, regarding:
To the fullest extent permitted by law, all such warranties are disclaimed.
Under no circumstances — including negligence — will Bookndfly, its affiliates, suppliers, or distributors be liable for:
If applicable law does not allow the exclusion or limitation of certain damages, those exclusions may not apply to you.
In no event will the total liability of Bookndfly, its suppliers, or distributors exceed the total amount of charges listed in the itinerary that gave rise to the claim.
Any claim or cause of action arising out of your use of the Site, or your purchase of any product or service through Bookndfly, must be filed within 180 days from the date the claim accrued. Claims filed after this period will be deemed waived.
Bookndfly acts solely as an intermediary or agent between you and third-party travel suppliers (such as airlines, hotels, cruise lines, car rental companies, and insurance providers). We are not responsible for, and disclaim any liability related to, the acts, omissions, products, or services of those suppliers.
For customers residing in New Jersey:
By accessing or using the Bookndfly website, or customer support channels (collectively, the “Site”), you agree to irrevocably waive any claim against Bookndfly, its parent company (Bookndfly LLC) as well as subsidiaries, affiliates and each of their respective officers, directors along with managers, employees, agents and contractors (collectively, the “Bookndfly Parties”).
You expressly acknowledge and agree that none of the Bookndfly Parties shall be held liable for:
For clarity, Bookndfly doesnotoperate or control the travel services you book through our Site. Your legal rights, if any, regarding service failures or disruptions remain solely against the applicable travel supplier.
If you choose to purchase a Travel Protection Plan through Bookndfly, you agree to be bound by the Description of Coverageor policy terms provided directly by the applicable travel insurance supplier.
Bookndfly (including its parent company,Bookndfly LLC, subsidiaries, affiliates, officers, directors, managers, employees, and agents) acts solely as an intermediary in making such protection plans available and isnot responsible or liablefor:
All questions or claims regarding benefits, coverage, or refunds under a Travel Protection Plan must be directed to the insurance supplier named in your policy documents.
You agree to defend as well as indemnify and hold harmless Bookndfly, its parent company (Bookndfly LLC), subsidiaries, affiliates, partners, joint ventures, service providers and each of their respective officers, directors, managers, employees, agents, contractors, and representatives from and against any and all claims as well as causes of action, demands, recoveries, losses, damages, fines, penalties, liabilities or other costs or expenses of any kind (including, without limitation, reasonable legal and accounting fees) arising out of or related to:
Bookndfly reserves the right at its cost to take the defense and control, alone, of any such matter as is otherwise indemnifiable by you; You may fully cooperate with us in asserting any available defense in such case.
If you have a dispute with any travel product or service supplier—including, but not limited to, airlines, hotels, cruise lines, railroads, car rental agencies, tour operators, consolidators, vacation package providers, activity suppliers, traveler assistance services, or insurance providers—you agree to release Bookndfly, Bookndfly LLC, our affiliates, partners, joint ventures, and each of their respective officers, directors, managers, employees, agents, and contractors from any and all claims, demands, liabilities, losses, damages (whether direct, indirect, incidental, consequential, or otherwise), and expenses of every kind and nature, known or unknown, arising out of or in any way connected with such disputes.
You further agree to indemnify and hold us harmless from all costs, expenses, or losses (including reasonable attorneys’ fees) incurred as a result of any claim brought against us by you or on your behalf in violation of this clause, or by any third party arising from such disputes.
The Transportation Security Administration (TSA) of the U.S. Department of Homeland Security requires us to collect certain personal information from you for watch-list screening, as authorized by 49 U.S.C. §114 and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if you choose not to provide it, you may be subject to additional screening or denied transport or access to secure airport areas.
TSA may share the information you provide with law enforcement as well as intelligence agencies or other authorized parties as described in its published System of Records Notice. For more details about TSA’s privacy practices, please visitwww.tsa.gov.
Please also review our Privacy Policy, which explains how Bookndfly (operated by Bookndfly LLC) collects, uses as well as stores and safeguards your personal information when you visit or book through our Site. By using our services, you consent to the collection and use of your information as described in our Privacy Policy. Please refrain from using the Site or our services if you do not agree with how we handle your data.
We may verify the name as well as address and contact information you provide during the booking process against appropriate third party databases to help protect you from unauthorized use of your credit as well as debit or charge card. By accepting these Terms & Conditions, you authorize Bookndfly to perform these verification checks.
You understand and agree that, in the course of verification certain personal information may be disclosed to a registered credit reference agency, which may retain a record of the inquiry. This process is conducted solely to confirm your identity; it is not a credit check and will not affect your credit rating.
By accessing or using this Site, you represent and warrant that you:
You agree to inform that individual of all applicable rules as well as restrictions and these Terms & Conditions if you make a reservation or booking on behalf of another person. You also confirm that any traveler for whom you book is not an unaccompanied minor, unless expressly permitted by the relevant airline or travel supplier.
You warrant that all information you submit through the Site istrueas well ascurrent, complete and accurate. Making speculative as well as fraudulent or false reservations or bookings made in anticipation of demand is strictly prohibited.
You agree to comply with all applicable laws and accepted standards of online courtesy when you upload or submit material to the Site, or otherwise communicate with other users. Any material you submit:
You grant Bookndfly (operated by Bookndfly LLC) anon exclusiveas well as worldwide, royalty free licenseto use, copy, store, distribute and disclose such material for any purpose consistent with our services.
We reserve the right to:
Bookndfly assumes no liability for the accuracy as well as the legality or reliability of any materials that you or other users post.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND DESCRIBES HOW CLAIMS BETWEEN YOU AND US WILL BE RESOLVED. THIS SECTION INCLUDES AN AGREEMENT TO ARBITRATE, A WAIVER OF JURY TRIAL, AND A WAIVER OF CLASS ACTIONS.
At Bookndfly, customer satisfaction is very important to us. If you have a concern or dispute, we aim to resolve it quickly, fairly, and cost-effectively.
You agree to give us an opportunity to address your concerns by contacting ourCustomer Service Teambefore taking any formal action.
Your written claim should include:
We will havesixty daysfrom the date we receive your claim to attempt to resolve it with you directly.
If we cannot resolve your concern within 60 days, you and Bookndfly (including our parent company, Bookndfly LLC, and our agents or representatives) agree that any dispute as well as claim or controversy arising out of or relating to:
(collectively, a“Claim”) shall beresolved exclusively through binding arbitration, unless otherwise agreed in writing.
This section does not bar any party recourse to a small claims court of competent jurisdiction in case a Claim is qualifying or to injunctive or other equitable relief to prevent or stop the unauthorized use or misuse of intellectual property.
These Terms & Conditions and any rights as well as obligations or disputes arising from or relating to them shall be governed by and interpreted in accordance with the laws of the State of California, USA, without regard to its conflict-of-law principles.
Unless otherwise prohibited by applicable law, anyClaim(as defined in theResolution of Disputessection) must be filed withinone hundred eighty daysfrom the date on which such Claim arose or accrued. Claims not brought within this period will be permanently barred.
You agree to reimburse Bookndfly for any costs, including reasonable attorneys fees, incurred as a result of any Claim filed in violation of this section.
Note: The 180 day limitation doesnotapply to residents of New Jersey where such restrictions are not permitted by law.
Waiver of Trial by Jury and Class as well as Representative or Private Attorney General Actions
You andBookndfly knowingly and voluntarily agree to resolve anyClaims (as defined above) through binding arbitration rather than in court by agreeing to these Terms & Conditions.
Accordingly,both parties waive the right to a trial by jury.
You and Bookndfly also agree that any dispute between us will be handled only on an individual basis.
This means:
If there is a disagreement over whether a Claim has been filed as a class, mass, representative, private attorney general, or similar proceeding, the arbitrator—not a court—will decide that issue.
If you bring a Claim in violation of this section, you agree to reimburse Bookndfly for any reasonable attorneys’ fees and costs we incur in defending or seeking dismissal of that Claim.
At Bookndfly (operated by Bookndfly LLC), we aim to resolve concerns quickly and fairly.
Before starting arbitration or going to small claims court, you agree to give us 60 days to address your issue:
Your claim should include:
During those 60 days, both sides agree to negotiate in good faith. You or we may proceed with arbitration or, where permitted, small claims court if the matter is not resolved.
Either party may choose to bring an eligible claim in small claims court instead of arbitration, as long as it is filed on anindividual basis.
The arbitrator may not:
If an arbitrator decides a claim is not covered by this section, that claim must be filed only in a state or federal court located inNew York County, New York, USA.
If any part of this section (other than the waiver of class/representative actions) is found unenforceable, the rest remains in effect. This entire arbitration clause is void if the waiver of class/representative actions is found unenforceable.
When using Bookndfly (operated by Bookndfly LLC), you agree to use our site and services responsibly and only for their intended purpose.
No Unauthorized Commercial Use: You may not use the Bookndfly site for commercial purposes as well as data mining or to resell our services or content without our written consent.
We are not liable for any damage caused by viruses as well as malware or denial-of-service attacks that may impact your devices, programs, data, or property as a result of using our site or downloading materials from it.
Enforcement: We reserve the right to suspend or cancel your Bookndfly account and block your access to our site if you breach any of the above rules.
For clarity, the following terms have the meanings indicated when used in these Terms & Conditions:
The total price of your Booking includes all applicable taxes and fees for airfare, hotel accommodations, car rentals and activities, unless otherwise noted in your ticket information email or these Terms & Conditions.
Additional charges—such as fuel surcharges, security fees, baggage fees, seat reservations, hotel incidentals or other service fees—may apply and will be charged directly by the relevant Travel Supplier at the time of check in or service. You are solely responsible for these charges, and Bookndfly assumes no liability or responsibility for any such additional costs. For questions regarding additional charges, please contact the Travel Supplier directly.
Prices for Service Elements do not include:
You acknowledge that Bookndfly is not responsible for any of the above charges.
All offers, prices, and conditions of sale on the Site may be subject to:
If your itinerary includes travel through a country other than your departure country, the international Warsaw Convention may apply to your trip. This treaty may limit the liability of airlines for passenger injury, death, or loss/damage to baggage. You acknowledge and agree that Bookndfly is not responsible for any liability arising under the Warsaw Convention.
If your journey involves travel to a country other than your departure country, or includes any stop in a foreign country, you are advised of the following:
Our Site may contain links to third party websites for your convenience, for advertising purposes or to provide access to services and products related or unrelated to travel.
At Bookndfly, transparency is at the heart of how we do business. In addition to the costs and fees charged directly by travel suppliers (such as airlines, hotels, or car rental companies), Bookndfly may charge a service fee for processing your booking.
All Bookndfly service fees are applied per passenger, per ticket (or per service) and are generally non-refundable, unless otherwise specified at the time of purchase.
Service Fees
|
Service |
Applies To |
Fee Code |
Amount |
|
Online Air Transaction Service Fee |
Most U.S. Domestic & International Airfares |
Fees |
Up to $50 per passenger, per ticket |
|
Online Hotel Transaction Service Fee |
Per night, per room |
Fees |
Up to $42 |
|
Online Car Rental Transaction Service Fee |
Per rental |
Fees |
Up to $40 |
In certain cases, different service fees may apply based on the type or complexity of your booking:
|
Booking Type or Situation |
Service Fee (Up to) |
|
Online vacation package bookings |
$50 per passenger |
|
Business Class & First Class airfares |
$200 per passenger |
|
Multi-city or open-jaw itineraries |
$100 per passenger |
|
Bookings originating from cities with a high fraud risk |
$40 per passenger |
|
Alternate travel dates or nearby airport options |
$55 per passenger |
|
Fusion Fares / Value Deals |
$100 per passenger |
|
Unaccompanied minor tickets |
$100 per passenger |
Bookings made via our contact center—including complex multi-stop or round-the-world itineraries—may incur higher service fees ranging from $15 to $250 per passenger (up to $125 for senior citizens). Contact center bookings include premium package benefits.
Important:All service fees are subject to change without notice. You will always be charged the final total price as quoted at checkout. Please review your total carefully before completing your booking.
At Bookndfly, we strive to make every stage of your booking as transparent as possible.
All post-ticketing service fees are charged per passenger, per ticket, and are generally non-refundable. These fees are in addition to any airline, hotel, or travel supplier-imposed fees.
Please note that government-imposed taxes and fees may fluctuate. You will, however, only be charged the final total amount displayed at checkout or confirmed by our travel agent at the time of your request.
|
Type |
Applies To |
Fee per Passenger (USD) |
|
Cancellation within 24 hours of booking (U.S. website only) |
Domestic |
$75 |
|
International |
$100 |
|
|
Business & First Class |
$100 |
Cancellations & Refunds (Beyond 24 Hours)
|
Type |
Domestic |
International |
Business / First (Domestic) |
Business / First (International) |
|
Agent-Assisted Cancellation with Future Credit |
$75 |
$75 |
$100 |
$100 |
|
Agent-Assisted Cancellation with Refund |
$150 |
$250 |
$250 |
$250 |
Note:
|
Ticket Value (USD) |
Exchange Fee per Passenger (USD) |
|
Under $1,000 |
Up to $200 |
|
$1,000 or more |
$200 or 15% of ticket value, whichever is higher |
Special Services Fees
|
Service |
Domestic Economy |
International Economy |
Domestic Business/First |
International Business/First |
|
Agent-Assisted Waivers |
$75 |
$100 |
$100 |
$200 |
We offerdiscounts under our Compassion Exception Policy (CEP)for military, bereavement, and certain disabilities.
Special Services arerequest-based onlyand are subject to airline approval and fare rules. Fees are charged upon service provision and may only be refunded if the airline denies the request.
All changes to your itinerary are subject to the rules of the airlines or travel suppliers. If their policies are more restrictive than ours, their rules apply. Many suppliers do not allow date or name changes once a booking is confirmed. FriendzTravel.co.uk cannot guarantee or be responsible for any changes made by the supplier due to your request or schedule adjustments.
Most airline tickets are non refundable. Some airlines may allow customer initiated cancellations, in which case a credit may be issued for future travel on the same airline. Credits usually have an expiration date and may be subject to fare class or availability restrictions.
All cancellations must be madebefore the scheduled departure time of the first flightby contacting our customer service. Using airline credit for a new booking may require payment of fare differences, applicable airline penalties, and any post-ticketing fees. All such changes are governed by the airline’s rules, which are beyond our control.
If your itinerary includes flights with more than one airline, review each airline’s terms carefully. Each airline sets its own restrictions as well as fees and rules for changes along with cancellations and exchanges. If a schedule change on one airline affects another, you may be responsible for any related costs.
Airlines may also have specific requirements like baggage limits or check in time. When travelling, we advise that you carry a copy of your e ticket confirmation when you are boarding the aircraft, which contains the outbound and return flights.
Most airline tickets, hotels, prepaid car rentals, vacation packages, and service fees booked through Bookndfly.com are non-refundable after 24 hours of booking. Trip protection insurance may be refunded within 10 days of purchase, provided travel has not commenced and you have contacted our customer service center to cancel. Please note thatall cancellations must be made over the phone.
We can accept refund requests only if the following conditions have been met: you have applied for a cancellation and refund with us and the fare rules allow for cancellations and refunds; you are not a “no show” (most no show bookings are ineligible for any supplier waiver for refund processing); and we are able to secure waivers from suppliers to process your requested cancellation and refund.
We are unable to provide a specific timeline for when your refund will be processed. All refund requests are handled sequentially. We will send you an email confirming that your request has been received once you have provided our customer service agent with your cancellation request. This acknowledgment does not automatically qualify you for a refund; it simply provides a reference number for your request.
Upon receipt, we will work with the suppliers, such as airlines, hotels, and car rental companies, to obtain waivers according to their rules and notify you of the supplier’s decision. Please note that service fees associated with the original travel reservation or booking arenot refundable, and we are dependent on suppliers for receiving any requested refunds.
Once a refund is approved by the supplier, it may take additional time to appear on your credit card statement. Suppliers typically charge a penalty for refunds, and this entire process can take30–90 daysfrom the time your request is received until the refund is credited. In addition to supplier penalties, Bookndfly may charge a post-ticketing service fee, which is assessed per passenger, per ticket, and only applies if a refund is authorized by the supplier or a waiver has been received and the rules allow it. If the supplier declines the refund, Bookndfly will refund any post-ticketing service fees paid. Please note thatbooking fees for the original reservation are never refundable.
As part of ourCompassion Exception Policy (CEP), Bookndfly offers special considerations and discounts for Military personnel, Bereavement situations, and the Visually Impaired.
Opt-In:By signing up for the Bookndfly newsletter, you agree to receive periodic emails from Bookndfly.com , including travel deals along with updates, promotional content, discounts and other offers related to our travel services. You can sign up through our website by providing your email and consenting to receive these communications.
Unsubscribe:You may unsubscribe from the newsletter at any time by clicking the ‘unsubscribe’ link included in any promotional email you receive. You can also manage your newsletter preferences through your Bookndfly account.
Promo Code Terms:Promo code offers are valid on service fees only. Discounts may vary depending on the service fees charged for your specific purchase and are limited to the amount of the service fees or the value stated in the promotion, whichever is lower. Promo codes must be applied at checkout to redeem the offer. Bookndfly reserves the right to revise or discontinue any promo code offer without prior notice.
By signing up for Bookndfly SMS alerts, you agree to receive automated promotional text messages from Bookndfly.com. You consent that Bookndfly.com will send automatic promotional texts to you. Such messages can contain travel offers and information about the updates, discounts, and other offers and will be sent periodically to your mobile number that you will provide. Your consent to receive these messages is not a condition of purchase.
It is important to note that regular messaging and data charges can be charged based on your mobile provider. We suggest that you call your wireless company in order to discuss the fees that are involved with your SMS or data plan.
It is possible to stop SMS notifications at any time by sending a text message to the assigned Bookndfly short code: STOP. Once you send a STOP message, you will get a confirmation SMS that you have been unsubscribed. By unsubscribing, you will no longer get promotional SMS messages from Bookndfly. Service related messages in connection with an existing booking may still be sent.
You can reach our customer care through the email address support@Bookndfly.com to ask any questions regarding the Bookndfly SMS services. To read more on the way we manage your personal data, look at our Privacy Policy.
Before your payment is successfully processed and accepted, if there is any change in the price of airfare or other travel services, you will be notified. Upon receiving this notification, you have the right toaccept or declinethe transaction. If you choose to decline, your payment willnot be charged.
Bookndfly guarantees that thetotal final quoted priceof your airline tickets will be honored once your payment has been successfully processed and accepted. This Post Payment Price Guarantee ensures that you will not be affected by any subsequent fluctuations in airfare prices after your payment has been completed.
Bookndfly accepts credit and debit cards issued in the U.S., Canada, and several other countries, including AE/AP billing addresses as listed in the billing section. Please note that your payment may be billed in multiple charges that together total the final purchase price. If your credit or debit card, or any other form of payment, cannot be processed or accepted for any reason, we will notify you within 24 hours (processing for non-credit/debit card payments may take longer).
Before your payment is successfully processed, any changes in airfare or other travel service prices will be communicated to you. You will have the option toaccept or declinethe updated price. No charges will be applied if you choose to decline. Bookndfly guarantees that thetotal final quoted priceof airline tickets will be honored once your payment has been successfully processed, protecting you from any price fluctuations after payment.
Please note that all hotel, car rental, and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email address provided with your reservation. In some cases, pre-payment may be required to receive confirmation.
To provide additional protection, certain transactions identified as high-risk by our systems will not be processed until our credit card verification team confirms that it is safe to do so. In these cases, we may contact you or your bank to verify the validity of the transaction before processing.
All credit and debit cards used on Bookndfly.com must have a verifiable billing address in the U.S., Canada, or other accepted countries. You can view the full list of accepted countries in the drop-down menu on the checkout page. Please note thatall bookings and fares are not guaranteed until ticketed by the supplier. For hotels, car rentals, and vacation packages, bookings are only confirmed once abooking numberis sent to the email address provided with your reservation.
When you submit your credit or debit card for payment, we may place a temporaryauthorization holdon the funds for the anticipated transaction amount. If we are unable to confirm your booking for any reason, you willnot be charged, and the hold will be released by your card issuer. Until then, funds under the hold may not be available for other purposes. If your card is declined, we will notify you within 72 hours.Submitting your card does not automatically guarantee ticketing, and Bookndfly is not responsible if your card is declined or not approved.
There are several reasons a credit or debit card may not be approved, such as insufficient funds, inability of the airline to confirm the booking, or fare changes prior to ticketing. In cases where the fare has increased, we will provide alternate options, and you maycancel the booking at no cost. Once a booking is ticketed at the originally quoted price, tickets becomenon-refundable and non-cancellable.
Bookndfly uses strict security measures for credit card processing. Any fraudulent transactions will be reported to airport security, airlines, and federal or state law enforcement agencies. You agree to be responsible for all payments made with your card and not to dispute charges once your tickets or other purchased services have been delivered via email confirmation. In the event of a chargeback or dispute where the service was legitimately purchased, you agree toreimburse Bookndfly.
Most phone transactions processed through our Customer Service Department are recorded and may be used as evidence in case of any dispute. Online transactions are authorized once you accept these Terms & Conditions and complete your purchase. Certain transactions may be flagged as high-risk. In such cases, our credit card verification team may contact you or your bank to confirm the validity of the transaction before processing.
If your credit card is declined at the time of processing, Bookndfly will attempt to notify you by email within 72 hours. Pleasedo not create a new booking, as we will make another attempt to process your payment within 24 hours. The transaction willnot be completedif your card cannot be processed, and your fare and other booking detailsare not guaranteed.
You have the right tocancel your booking at no costin the event of a fare change, and no service fees will be charged. This ensures that you are not financially impacted if the payment cannot be processed or if fares fluctuate before the booking is confirmed.
Please note that all seat selections along with meal preferences, frequent flyer information and other special requests submitted through Bookndfly arerequests only. Any service fees charged for making these requests on your behalf arenon refundableand do not guarantee a specific outcome. We cannot guarantee that you will be assigned the seat you requested or that your meal preferences as well as frequent flyer credits or other special requests will be honored by the airline.
It is recommended that youcontact your airline directlyto confirm any special requests prior to your scheduled departure for the best results. You can view the list of airlines and their contact information [here].
You will be responsible for paying anyexcess baggage feescharged by the airline if you have excess baggage. Many airlines now charge fees even for thefirst checked bag, so we recommend traveling light to help reduce costs. Depending on size and weight the baggage fees vary by airline and can range from$15 up to $200 or more per checked bag. These fees must be paiddirectly to the airlineat the time of check-in or service usage.
Although Bookndfly attempts to maintain our baggage fees table, we highly advise that you clarify with your airline on the current baggage fees and baggage policies before travelling. We also have a Baggage Fees page that you can visit.
For itineraries involving two or more airlines on connecting flights, youmay need to reclaim your baggageat the connecting airport and check it in again to continue your journey. In these cases, anyexcess baggage feeswill be assessed by each airline individually. Many airlines now charge fees even for thefirst checked bag, so we recommend traveling light to help reduce costs.
To review the baggage fees for each airline, please visit ourBaggage Fees page. This will help you plan ahead and avoid unexpected charges during your travel.
Bookndfly may provide you with the option to requestairline optional services and productsdepending on the airline operating your flight, such as pre reserved seat assignments or checked baggage. These services are provideddirectly by the airline, and the cost of such services isin addition to your ticket price. Availability and terms are subject to each airline’s policies.
Any service fees charged by Bookndfly for requesting these optional services on your behalf arenon-refundableand do not guarantee that your requests will be honored by the airline(s). We strongly recommend that you review any restrictions or terms imposed by the airline(s) before making such requests.
By using Bookndfly to request optional services and products, you acknowledge that we act solely as amarketing agent. Our total liability in connection with these requests is limited to thepurchase cost of the optional services or products. For any issues regarding the use, availability, or fulfillment of these services, we strongly encourage you tocontact the operating airline directly.
All airlines have their own rules and policies regarding schedule changes, which arebeyond the Bookndfly' control. Flight changes may include updates to flight numbers as well as departure or arrival times along with routing, dates or cancellations. These changes may occur at any time, includinglast minute or while you are in transit. Cancellations can happen due to factors such as peak or low travel seasons as well as airport gate changes, fuel prices, civil unrest, airline bankruptcy or otherforce majeure events. Bookndfly doesnot assume any liabilityfor cancelled flights along with missed connections or schedule changes made by airlines.
We will attempt to notify customers of schedule changes, but werecommend contacting the airline directlyto reconfirm flights within 24 to 72 hours of departure. If an airline initiates involuntary schedule changes such as flight time adjustments as well as layover changes, travel date modifications or terminal changes, you willnot be chargedfor any change fees or fare differences.
ForLow Cost Carriers (LCCs), such as Frontier or Spirit, please contact the airline directly regarding schedule changes, as Bookndfly agents cannot assist with LCC bookings. If your trip includes a combination of LCC and full service carriers, you should first resolve changes with the LCC, then contact Bookndfly for any adjustments to the non LCC portion of your trip.
Forfull-service carriers, we will work closely with the airline to provide new flight options that are as close as possible to your original schedule. Some changes may require no action on your part, while others may require your response depending on the airline’s notification.
We will notify you via email or other communication channels you have provided if schedule changes occurwithin four hours of your original flight. Refund eligibility depends on airline rules and Department of Transportation regulations. Certain ticket types may remainnon-refundable, even for significant schedule changes.
You must speak directly with the airline counter for assistance if you are already at the airport. Severe weather or other operational issues may limit available options, and it is always recommended to check airline websites and airport updates for the latest information.
Customer Responsibilities:We strongly recommend that you confirm your itinerary with the airline 24 to 72 hours before departure. You should monitor emails for flight updates and respond promptly. Failure to do so may result in missed flights as well as loss of ticket value or limited travel options.
Services Provided by Bookndfly:We will communicate with the airline on your behalf to seek a resolution if you contact Bookndfly regarding a schedule change, which may include rebooking or requesting a refund. All outcomes depend on the airline’s policies. If the airline cannot accommodate changes, Bookndfly will request a refund on your behalf.
On some occasions, airline flights can be overbooked and thus a booked flight does not necessarily mean a booked seat. Every airline has its regulations and procedures for dealing with flights that are overbooked and this is contained in the contract of carriage of the airline. Policies of the airline should be reviewed either directly or by calling the Bookndfly customer service.
Airlines have their own policies and regulations of unaccompanied minors who travel without the supervision of adults, and the age limits might be different for different airlines. One should also verify with the airline on the most recent details regarding the age requirements, the travel restrictions and relevant charges to,o since the policies may vary at any time.
Some airlines might not permit unaccompanied minors to travel alone and some may allow them to travel only in non stop flights. When two or more minors are traveling, passengers less than 18 years are not regarded to be adults.
Some airlines might also charge extra amounts to be paid during check-in. The airline has to be contacted to confirm the regulations and limitations of unaccompanied children traveling alone.
All travelers should always ensure that travel documents, such as a transit visa and an entry visa, are checked before they pass through any country or even enter the country. The most reliable information on the needs of international travel can be found at the www.travel.state.gov and also in the consulate or embassy of the respective countries you are visiting. Bookndfly will not be liable in case the entry or transit is refused because of misplaced or missing travel documents.
A booking with Bookndfly doesnot guarantee entryinto any destination country. Travelers acknowledge that Bookndfly isnot responsiblefor determining eligibility to enter or transit through any specific country. Any information provided by Bookndfly staff regarding travel requirements should beverified directly with government authorities, and such information does not create any liability for Bookndfly.
All flights should beconfirmed directly with the airline, as schedules are subject to change. Customers are responsible forfollowing the airline’s rulesfor check-in and other requirements.
In most cases,upgrades and standby optionsare not permitted and are entirelythe responsibility of the respective airlines. Many discounted tickets maynot qualify for frequent flyer mileage accrual.
Requests for seats made in Bookndfly will be sent to the airlines; no guarantee is given on the seating. To ensure you have your seat confirmed immediately or to have any special needs (stretcher services or wheelchair services, etc), you can call the airline.
Bookndfly reserves the right to cancel any travel requests to the destinations that have been banned by the United States government. International airports can demand duty or departure taxes on their passengers, a fee levied by the local authorities, which are not included in the initial ticket price.
In the event that a Bookndfly agent makes an error during the booking process, we will makereasonable efforts to correct the mistakeat the time it occurs. Bookndfly is committed to providing compensation of up to thetotal service fees collectedfor the affected booking, plus a$50 couponredeemable toward future purchases with Bookndfly within 12 months.
You mustnotify us within 24 hoursof receiving your itinerary to be eligible for compensation. Notifications received after this 24-hour period will not be eligible, and Bookndflycannot be held responsiblefor errors reported beyond this timeframe.
It is the responsibility of the traveler toreview and reconfirmall details of their booking, including names, dates, flight numbers, airlines, routing, and any airport changes, whether the booking was made online or through a Bookndfly customer service agent. If you notice any discrepancies in your itinerary, you mustcontact Bookndfly customer service immediately, within 4 hoursof completing your booking.
If you fail to notify us by phone within this 4-hour window, Bookndfly will assume that your booking isaccurate and acceptable, and we willnot be liablefor any discrepancies thereafter.
We strongly encourage all travelers toreview and save a copy of their itineraryfor reference.
The federal law is explicit in prohibiting the carriage of hazardous materials in your baggage or with you on your flight. The offenses may lead to a maximum of five years of imprisonment and fines of 250,000 USD and above (49 U.S.C. 5124). Hazardous materials are not limited to explosives and also comprise compressed gases, flammable solids and liquids, oxidizers and poisons, corrosives and radioactive substances. Paints, lighter fluid, fireworks, tear gases, oxygen bottles and radiopharmaceuticals are some examples.
Special allowances are made for small amounts of medicinal and toiletry items carried in carry on or checked baggage and some smoking material. Before traveling, you are advised to call your airline to get information.
Some of the destination countries might request airlines to use insecticides to treat passenger cabins prior to a flight or spray passenger cabins using aerosol insecticides. All these measures are done to adhere to the international health and safety standards. The U.S. Department of Transportation can be consulted by travelers atwww.dot.gov/office-policy/aviation-policy/aircraft-disinsection-requirementsfor additional information on aircraft disinsection requirements.
Our suppliers also provide Bookndfly with photos and descriptions and details about the services, amenities, as well as the goods that the hotel offers. Although we are trying to keep this information up to date, Bookndfly isnot responsible for changesmade by the supplier that are not updated in our listings.
Requests for specific features, such as bedding type, smoking/non-smoking rooms, or other preferences, arenot guaranteedunless explicitly confirmed by the hotel. Although most hotels will try to honor your requests, Bookndfly and our suppliers cannot guarantee availability.
Some rates require proof of eligibility, such asCorporateas well asGovernment (including Military), AAA, or AARPmembership. Identification must be presented at check in. Hotels are not obligated to honor these rates if you do not qualify or fail to provide valid ID.
No refunds are issued for unused room nights due toearly departures. A no-show may result in penalties or forfeiture of prepaid or deposit amounts, depending on the property’s policy. Contact the hotel directly if you cannot check in as scheduled.
Some hotels offerairport shuttlesor bonuses (free breakfast, tours). Availability and pricing are set by the hotel and may change at any time.
Pet policies vary by property. Bookndfly acceptsno responsibilityfor individual pet rules. Always contact the hotel directly to confirm fees as well as restrictions and acceptance of pets.
Prepaid bookings are charged to your credit card at the time of reservation and cover thebase room cost only. Additional charges—such as resort fees, energy surcharges, cleaning fees, meals, movies, games, wet bar, parking, and phone calls—are collected directly by the hotel. Rates are guaranteed only at the time of confirmed booking.
Some hotels require a voucher at check-in. Bookndfly will email this voucher to the address provided at booking. We recommend keeping a printed or electronic copy of your confirmation at check-in.
For “Book Now, Pay Later” reservations, your credit card is used to hold the room until check-in. We recommend reconfirming your reservation directly with the hotelwithin 24 hours of arrival. Some hotels may require a deposit up to the full stay amount. These rates are usuallynon-refundable and cannot be modified.
Hotels may offer different dining options:
Hotels may take up to72 hoursto return a confirmation number. After booking, Bookndfly will email confirmation that your request has been received. If you don’t receive an email, contact us with your booking number and a valid phone number. We also recommend reconfirming directly with the hotel at least24 hours before check-in.
Please contact Bookndfly customer service to make changes or cancellations. Policies may vary by property, and special events or peak seasons (New Year’s Eve, the Olympics, Super Bowl) may have stricter cancellation rules.
The total amount charged to your card includes thebase room cost, estimated taxes, and fees. Taxes may include sales, occupancy, excise, value-added, or similar taxes, as well as government-mandated service fees. A portion of the “taxes and fees” is retained by Bookndfly as compensation for our services.
Hotel booking service fees may be charged by Bookndfly—up to $42 per room, per nightfor new reservations. Changes or cancellations may incur additional service fees (up to $25 per room) plus any supplier penalties.
Currency conversions shown at booking are estimates. Hotels may collect nightly taxes, resort fees, cleaning fees, or charges for incidentals (e.g., meals, parking, movies) separately at check-in or check-out.
All car rentals include anon-refundable Bookndfly service fee of up to $40, charged at the time of booking. If you purchase car rental insurance through Bookndfly, the cost will also be billed at booking.
Changes or cancellations to car rentals may incur additional fees from Bookndfly and/or the rental supplier.
You are responsible for the full payment of the rental, including all taxes as well as surcharges and any damage to the vehicle, which will be settled with the supplier at drop-off.
Extras such as child safety seats as well as GPS/navigation systems and other add-ons must be requested in advance and arenot guaranteed.
We recommend purchasing car rental insurance if you are not otherwise covered. You may be held liable for damage not recorded on the rental agreement before leaving the lot.
At Bookndfly, we believe in transparency and fairness when it comes to pricing.
When a change or cancellation is permitted under the airline, hotel, or car rental supplier’s policy, Bookndfly applies the following non-refundable service fees — in addition to any fare differences, supplier-imposed penalties, or administrative charges.
| Component | Service Fee |
| Flights | $75 per passenger, per ticket |
| Hotels | $25 per room, per night |
| Car Rentals | $15 per booking |
Bookndfly works with independent suppliers to provide vacation packages. We are not an agent of either you or the suppliers. By booking, you agree that Bookndfly as well as its affiliates, officers, agents or employees are not liable for:
Your sole remedy for issues with a package component is with the specific supplier.
At Bookndfly.com, we value your opinions and encourage you to share feedback as well as reviews and comments about our services along with the travel products and services offered by our partners and suppliers.
You agree to the terms outlined below by posting on our website as well as blog or social channels, or by emailing us (collectively referred to as“Submissions”).
When you submit content to us, you grant Bookndfly.com as well as its affiliates and partner sites a worldwide, non exclusive, royalty free, perpetual, transferable, irrevocable and fully sublicensable license to:
We may, at our discretion, credit your comments or share them with relevant suppliers. You agree that Submissions arenon confidential and non proprietary, and Bookndfly has no obligation to post or retain them.
By making a Submission, you confirm that:
You will be solely liable for any damages or claims arising from your Submissions.
To keep Bookndfly a safe and respectful community, you may not post or transmit:
Bookndfly reserves the right, without notice or compensation, to edit, remove or decline to publish any Submission that violates these standards or our Terms of Use.
AtBookndfly.com, our mission is to make travel bookings as easy, safe, and uncomplicated as possible. This Fulfillment Policy emphasizes our commitment to delivering value as well as transparency and trusted support along the way.
Our Promise to You:We are focused on your satisfaction at the center of everything we do. Our mission is to offer a seamless reservation process and an uninterrupted travel experience supported by reliable service and attention to detail.
Smart Technology for Smarter Travel:We incorporate advanced technology in order to make the booking process smooth. Our platform is designed to save you time as well as minimize stress and give you confidence in all transactions due to intuitive search tools, real time updates, and secure payments.
Expert Support When You Need It:Our group of travel experts keeps a close eye on the market dynamics, airfare fluctuations, and exclusive offers. This experience enables us to advise on the most suitable alternatives to enable you to make sound decisions and obtain the maximum value of your trip.
Clear & Honest Communication:We believe trust begins with transparency. That is why our policies as well as pricing and procedures are always explained clearly, no hidden costs, no surprises, just straightforward service you can rely on.
Committed to Continuous Improvement:We appreciate your feedback and we apply it to improve our services. Through your valuable feedback, we are constantly advancing our processes to suit the changing needs and bring the online travel support to the next level.
AtBookndfly.com, transparency is at the core of how we communicate with our customers. Our Advertiser Disclosure Policy ensures that all the promotions as well as offers and advertisements are clear, accurate, and in line with industry rules.
If you have any questions regarding our Advertiser Disclosure, please contact us:
Call:+1-888-805-5267
Email:support@Bookndfly.com
At Bookndfly.com, we value integrity as well as openness and transparency as far as pricing is concerned. Our Fare Disclosure Policy ensures that all customers have a full understanding of the price attached to their bookings and therefore they can make informed and confident decisions during their travel.
By booking throughBookndfly.com, you acknowledge and agree to this Fare Disclosure Policy. We encourage customers to review it regularly, as updates may be made in line with industry changes and best practices.
We respect intellectual property rights and comply with the Digital Millennium Copyright Act. You or your authorized agent may submit a DMCA notice to us if you believe that any content hosted on our site infringes your copyright.
Your notice must include all of the following information to ensure your claim can be processed.
Submit your notice to our DMCA agent as follows:
Bookndfly.com Legal Team
Bookndfly LLC
Email: support@Bookndfly.com
By making a travel reservation, making a booking, or using Bookndfly.com, you agree to communication with Bookndfly.com in the form of email, postal mail, telephone, instant messaging, or other electronic or written means. These messages are mainly customer service messages and can contain promotional messages or information regarding our services.
© 2025 Bookndfly.com. All rights reserved. The content, design, graphics, and materials on this website are the property of Bookndfly.com and are protected under United States and international copyright and trademark laws.
Unless otherwise stated, you are allowed to view, print, or download the information on this site so long as you do not violate the copyright and trademark laws. Any copying of content on Bookndfly.com could be against copyright, trademark, and other regulations. Any other trademarks, logos, and service marks mentioned in this site belong to their respective owners.
Bookndfly.com is a registered seller of travel where required by applicable law. Registration does not constitute endorsement by any state regulatory authority. Travelers are encouraged to verify registration and bonding requirements in their state.
Bookndfly has the right in its absolute and unconditional discretion to suspend or end in the future the access of all or part of the site at any time and without notice and without incurring any liability.
In case a part of these Terms & Conditions is held invalid or unenforceable by the law, that part will be enforced to the extent possible, and the rest of the provisions will be enforced to the full extent.
Failure by Bookndfly to enforce any provision of these Terms & Conditions shallnot constitute a waiverof its rights. Only a written waiver signed by an authorized representative of Bookndfly will have any legal effect.
Unauthorized or excessive use of automated tools, scans, data scraping, or screen scraping on Bookndfly.com is prohibited. We reserve the right to immediately terminate access for violations without notice.
There is nothing in these Terms and Conditions to form any partnership as well as joint venture, agency, employment or other form of formal relationship between Bookndfly.com and the users. No one can be able to speak on behalf of or bind the other party.
For quick answers to your questions or assistance with your travel bookings, please visit our Customer Support Center on Bookndfly.com.